Return & Refund Policy
Thank you for choosing Pulsara Wear. Because your scrubs are worn in clinical settings, our return standards protect both you and the integrity of every set we ship. Please review the policy below.
Return window
You have 15 days from the delivery date to request a return. Returns must be completed within 30 days time, based on the customer's return shipping date.
Condition requirements
To be eligible for a return, items must be:
- Unworn, unwashed, and free of stains, odors, pet hair, and damage
For hygiene and safety reasons, we cannot accept items that show any signs of wear or laundering.
Non-returnable items
- Gift cards
- Free gifts and promotional items
- Any item marked non-returnable at checkout
How to start a return
Email us at [support@pulsarawear.com] with your order number and the item(s) you'd like to return. We'll reply with a return authorization and instructions. Items sent back without prior authorization may not be accepted or refunded.
Return shipping
Customers are responsible for return shipping costs unless the item is defective or we shipped in error. We recommend a trackable method — we can't guarantee receipt of returned items sent without tracking.
Exchanges
The fastest way to change size or style is to return the original item for a refund and place a new order for the item you want.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, additional time may pass before the refund posts to your account.
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us at [support@pulsarawear.com] within 7 days of delivery with photos, and we'll make it right at no cost to you.
Late or missing refunds
If you haven't received an approved refund within the stated window, first check with your bank or card issuer, as processing times vary. If you've done this and still haven't received your refund, contact us at [support@pulsarawear.com].