Shipping Policy
We know you're counting on your gear, so we work to get every order out quickly and clearly. Here's what to expect.
Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 3:00 PM EST or on weekends begin processing the next business day. You'll receive a confirmation email at purchase and a second email with tracking once your order ships.
Shipping rates and delivery times (United States)
Delivery estimates are provided by the carrier and are not guaranteed. Transit times begin once the order leaves our facility, not at the time of purchase.
Order tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update after you receive it.
Shipping delays
Occasionally, factors outside our control — carrier delays, weather, high-volume periods — may affect delivery. We appreciate your patience and are happy to help track down a delayed package.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, we'll reach out to arrange reshipment; reshipping costs may apply.
Lost or stolen packages
Once a package is marked delivered by the carrier, Pulsara Wear is not responsible for lost or stolen items. If your tracking shows delivered but you can't locate your package, please contact the carrier to file a claim, and reach out to us at [support@pulsarawear.com] so we can assist.
International shipping
US-only: We currently ship within the United States only. We're working on expanding — sign up for our newsletter to hear when international shipping launches.
Questions
Email us at [support@pulsarawear.com].
